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ITIL Reliable Exam Registration & Exam ITIL Voucher

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EXIN ITIL Foundation (V4) Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which is an important principle of communication in service operation?

A. It has an intended purpose or a resultant action
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B. It is stored in the configuration management system
C. Meetings are always the best method of communication
D. Information should always be communicated

Answer: A

NEW QUESTION # 38
Which of the following BEST describes a problem?

A. A serious incident whichhas a critical impact to the business
B. An issue reported by a user
C. The cause of two or more incidents
D. The cause of one or more incidents

Answer: D

NEW QUESTION # 39
What are the categories of event described in the UIL service operation book?

A. Warning, reactive, proactive
B. Informational, scheduled, normal
C. Informational, warning, exception
D. Scheduled, unscheduled, emergency

Answer: C

NEW QUESTION # 40
What is included in the purpose of the 'release management' practice?

A. Making new features available for use
B. Moving new software to live environments
C. Authorizing changes to proceed
D. Ensuring information about services is available

Answer: A

Explanation:
The purpose of the release management practice is to make new and changed services and features available for use.
Release: A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
https://wiki.process-symphony.com.au/framework/lifecycle/process/release-management-itil-4/

NEW QUESTION # 41
What should be done first when applying the 'focus on value' guiding principle?

A. Identify the outcomes that the service facilitates
B. Determine who the service consumer is in each situation
C. Identify all suppliers and partners involved in the service
D. Determine the cost of providing the service

Answer: B

NEW QUESTION # 42
......

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