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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
B. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
C. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
D. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
E. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

Answer: B,C,D

Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B. Use a standard graph component available within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C. Develop or configure integration between Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D. Develop or configure integration between Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage. Reference = Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements: https://developer.salesforce.com/docs

NEW QUESTION # 75
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
B. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
C. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
D. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
E. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

Answer: B,C,D

Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B.Use a standard graph componentavailable within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage.References= Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements:https://developer.salesforce.com/docs

NEW QUESTION # 76
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A. Industries CPQ
B. Order Management
C. Contract Lifecycle Management
D. Digital Commerce

Answer: A

NEW QUESTION # 77
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A. Streaming data API
B. Metadata API
C. Omnichannel data access
D. SSO data access

Answer: C

Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints.References= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy andUtilities Cloud guide and the Salesforce Omnichannel features documentation:https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 78
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A. Electronic funds transfers
B. Payment reminders
C. Customer satisfaction surveys
D. Rate change notifications

Answer: A

NEW QUESTION # 79
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